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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Britteny Farmer

July 7, 2026

5  out of  5
rating by Britteny Farmer
"BJ was great. It was a lil frustrating at first but BJ made it so much better. He had patience and he took his time to explained everything"
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Debra Hawkins

July 1, 2026

5  out of  5
rating by Debra Hawkins
"Avery was extremely helpful. She was so sweet on the phone. She sent me everything I needed for when I got my new car. BJ Nagle State Farm is the very best!!!"
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Evan Dorian

June 24, 2026

5  out of  5
rating by Evan Dorian
"Had a great experience as always with BJ and his team to set up car insurance. My family has worked with BJ before, but this was my first time as a young adult covering my own insurance. Very smooth transition, and we appreciated Avery's help in making it so easy and straightforward!"
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Pramod Kumar ALLU

June 20, 2026

2  out of  5
rating by Pramod Kumar ALLU
"First time they talk very nice and give insurance after that no reply

My car hit by someone from back and other party give insurance to claim but state from and bj team not helping anything still waitinging to hear back

They saying not responsible for claim only the claim department will do but claim team saying i have to follow claim from the third party

I am paying full coverage insurance it's been two years with them but use."
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Teresa Fears

May 29, 2026

5  out of  5
rating by Teresa Fears
"It is always impressive to see somebody put her all in her job. Pride of your job used to mean so much not anymore, but Avery was so sweet since we both live out here in Bartlett and the office is quite a ways away she offered to come and meet me out here and put my drive safe and whatever in my car for me which I really appreciated the fact that she would give her all for someone a stranger somebody she’d never met shows the character of her and the old school upbringing she had with job etiquette She is a keeper and probably needs a raise if she’s like anybody else in this day and age, I would suggest con her to anybody that’s looking for an agent"
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Michael Hill

May 29, 2026

5  out of  5
rating by Michael Hill
"Avery is always friendly, enthusiastic, and eager to help. She answers all of my questions, helps solve any issues, and follows up if it can't be resolved right away. BJ hired a true gem."
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Kimberly Layton

May 21, 2026

5  out of  5
rating by Kimberly Layton
"Nick, is a very good 👍 and easy person to talk too extremely patient and knowledgeable about you and getting you ALL the right 👍 information you need I recommend 🙏 BJ Nagle highly, If your looking for any kind of insurance he is the Guy to go too Keep Up the Good Work..😊"
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Denise Bond

April 23, 2026

5  out of  5
rating by Denise Bond
"This office has been consistently good about answering questions, being quick to respond with callbacks, courteous and quick. My rates are lower than another agents office had them, by far."
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Cody Young

February 24, 2026

5  out of  5
rating by Cody Young
"Great customer service"
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princessiwalani uta

February 23, 2026

5  out of  5
rating by princessiwalani uta
"Awesome experience. Nick was very patient and understanding with us and answered all our questions. After being mislead into paying so much with the previous company, it was sigh of relief to find Nick. After we were well informed of all our benefits and coverages we knew that the only left to do was to join the family. The process took no more than 15mins which would’ve been less than that but we couldn’t help but share family stories because of how Nick made us feel so comfortable. Thank you again, Nick."
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Mark Beanblossom

February 18, 2026

5  out of  5
rating by Mark Beanblossom
"Avery Loveland provided outstanding service on a recent inquiry with their office. She was efficient, professional and very informative and kept me abreast of the process at all times."
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Williams Phyllis

February 13, 2026

5  out of  5
rating by Williams Phyllis
"Not only did I enjoy talking with Nick about all my options. Nick endorsed me a much better car insurance policy that was much cheaper than me other car insurance monthly payments. Thanks Nick ☺️"
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Kevin Saulsberry

February 10, 2026

5  out of  5
rating by Kevin Saulsberry
"Nick was awesome. I was very frustrated with the process of getting new insurance but Nick made the process super fun and painless. I appreciate the customer service that was given. I must say that Nick is number one in my book. Go see Nick. BJ is ok. But Nick is the man."
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Alexis

February 7, 2026

5  out of  5
rating by Alexis
"Nick was very helpful and knowledgeable!"
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Linda Hardin

February 3, 2026

5  out of  5
rating by Linda Hardin
"Mr. Nick is a good agent, very professional and truful. I highly recommend State Farm."
We responded:
"Thank you for your kind review, Linda. We are glad to hear that you had an exceptional experience with Nick, we are lucky to have him on our team! "
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shelby loveland

January 30, 2026

5  out of  5
rating by shelby loveland
"Avery is really nice and fast to reply with any questions."
We responded:
"Thank you for your kind words about Avery! It is great to hear that our office is able to help you in a timely manner."
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Charles Kidd

January 23, 2026

5  out of  5
rating by Charles Kidd
"Avery in my opinion went above and beyond the call of duty and made my experience swift and painless, all customer oriented businesses should have lots of people like her"
We responded:
"Hi Charles — thank you for taking the time to leave this great Google review! We’re thrilled Avery went above and beyond to make your experience swift, painless, and truly customer-oriented. Delivering excellent customer service, professional support, and strong customer satisfaction at a reasonable price — with affordable pricing and competitive rates — is exactly what our team aims for. We’ll share your kind words with Avery and the whole staff. Providing high-quality, reliable, friendly service with fast turnaround and outstanding value is our daily commitment. Your recommendation helps others searching for affordable, dependable, customer-focused service find us. If you need anything else, please reach out — we look forward to serving you again."
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Sarah Kitchens

January 6, 2026

5  out of  5
rating by Sarah Kitchens
"Avery was very quick to take care of our newest added policy and has always been very helpful with great customer service."
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Lital Kashriel

December 9, 2025

5  out of  5
rating by Lital Kashriel
"Avery at BJ’s office was super helpful and kept me updated every step of the way. BJ and Avery answered all of my questions. Easy to communicate, responsive and professional."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Becca Rose Knight

December 3, 2025

5  out of  5
rating by Becca Rose Knight
"Avery is so nice and helpful! She took good care of me"
We responded:
"Thank you for your 5-star review! We are so happy to hear that Avery was able to assist you. My State Farm team and I are happy to be your good neighbor!"
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kayden farrell

November 18, 2025

5  out of  5
rating by kayden farrell
"I have never had an insurance agent make insurance EASY and Nick did ! He went above and beyond in customer service. Five stars isn’t enough, he is amazing !"
We responded:
"We’re thankful for your feedback! We are so pleased to hear you had a wonderful experience with Nick. It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Linda Lendermon

November 15, 2025

5  out of  5
rating by Linda Lendermon
"BJ Nagle was very helpful today with my homeowners insurance. Avery called me back and was also so very helpful! I appreciate how Bj and Avery are always kind and helpful and take their time to make sure I have all my questions answered.
I have been with State Farm since I was 16 years old. Jack Sullivan was my representative and my whole family went to him.
After Jack retired, I was transferred to Mike Fay who took care of me until he retired then I was transferred to BJ Nagle and I continue to have great care from Stare Farm! Thankyou for your care! I just turned 70 years old on 11/11.."
We responded:
"Thank you so much for your heartfelt review! We're thrilled to hear that BJ Nagle and Avery provided you with such attentive and helpful service for your homeowners insurance needs. At State Farm, we pride ourselves on delivering personalized insurance solutions and exceptional customer care, just like the support you’ve experienced over the years. It's wonderful to know that our team continues the legacy of excellent service started by Jack Sullivan and Mike Fay. Whether you're looking for homeowners insurance, auto insurance, or any other coverage, BJ and our entire State Farm team are here to ensure you have the protection and peace of mind you deserve. Thank you for being a loyal State Farm customer for so many years, and happy 70th birthday! If you have any insurance questions or need a quote, please don’t hesitate to reach out—we’re here to help!"
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Samantha Elkouz

October 28, 2025

5  out of  5
rating by Samantha Elkouz
"Avery helped me set up a new renters policy. She was very helpful and helped me look through all my documents to see what I needed. Quick and Easy, 5 Stars"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Masha Ivanova

October 26, 2025

5  out of  5
rating by Masha Ivanova
"We needed to update and make a couple adjustments to our Auto Insurance Coverage.
When I contacted Avery she got on the changes immediately and had the new documents and adjustments I requested back to me within the hour.
She understood what was needed and went over the changes immediately.
That type of immediate service is very rare in today’s business world. And we greatly Appreciate it and Avery’s quick attention.
Thanks, Kenneth"
We responded:
"Thank you for your 5-star review! We are so thrilled to hear that Avery exceeded the standard, we are lucky to have her on our team! My State Farm team and I are happy to be your good neighbor!"
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Madalyn M

October 23, 2025

5  out of  5
rating by Madalyn M
"Very helpful and communicative. Definitely recommend his services!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"